FOR IMMEDIATE RELEASE
May 20, 2020
COVID19 VIRUS OUTBREAK NOTICE – UPDATE
We’re (mostly) back! Pine Research Instrumentation (Durham, NC USA) appends the following update to previous COVID19 virus outbreak notices:
- Order Processing and Shipment. Our production facility (Grove City, PA, USA) recently re-opened. We are resuming operations, including manufacturing, order processing, and order shipment. Our team is actively reviewing all outstanding orders and updating shipment dates. If we are able to ship your order sooner, we will contact you and arrange an earlier shipment date.
Nothing has changed in terms of our ability to provide technical, sales, and applications support to you. We are here with a smile and eager to help!
From everyone at Pine Research, we hope you are safe and healthy.
FOR IMMEDIATE RELEASE
April 2, 2020
COVID19 VIRUS OUTBREAK NOTICE
Effective immediately, Pine Research Instrumentation (Durham, NC USA) is taking actions in response to the escalating COVID19 virus outbreak. We will be operating on limited hours and regretfully, our customers will be impacted in the following ways:
- Email Responses. We strive to respond to all inquiries as soon as possible and at least within 24 hours, Monday – Friday. With many of our team working reduced hours, please allow additional time for email responses.
- Phone Call Availability. We have always made sure to have staff available to answer your calls and help you Monday – Friday. With reduced hours, there may be times that you will be requested to leave a voicemail. Be advised, our team will be diligent in returning your call, whether for sales or technical support.
- Order Processing and Shipment. Our production facility, located in Grove City, PA USA has also been significantly affected and as such, we are unable to ship orders at present. We will gladly still help you process purchase orders, website orders, and credit card orders over the phone, but be advised that the actual shipment date may be many weeks after the receipt of your order. We will ship anything we have in stock that is needed by a customer on the front line of the COVID19 virus battle. Please alert us if this applies to your order.
The COVID19 virus outbreak has forced our company to take proactive measures to ensure the safety of our employees yet still provide our customers with the best service possible. Production and shipping (in Grove City, PA) is closed to ensure employee safety and to comply with necessary social distancing measures. The same is true for technical sales, development, and support (in Durham, NC), however many of our employees are able to work from home on a rotating schedule.
Our management is constantly evaluating the situation and ensuring that our company continues to make responsible decisions during this crisis. We appreciate your patience and understanding during this time. Please refer to our website for any status updates.
From everyone at Pine Research, we hope you are safe and healthy. Thank you again for your understanding.